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Information Technology Services works collaboratively to plan and maintain Western's technology—from providing technical assistance to our academic and administrative customers, to administering Western’s wired/wireless networks and data centers, to programming application and database integration, to keeping all our data safe. In all we do, ITS strives to meet Western’s technology needs dependably, responsibly and securely.

Status: Active

M365 and Outlook Service Issues

Details

1/22/2026 4:30 p.m.

Service accessibility continues to improve though you might still see some issues until Microsoft clears the problem entirely. We've seen evidence that delayed mail is starting to be received in our environment. 

1/22/2026 2:15 p.m.

Microsoft is rebalancing affected traffic with a goal of mitigating the outage.

1/22/2026 1:00 p.m.

We've received some reports of M365 service issues. Microsoft is aware of the issues and is currently investigating the problem. Some symptoms you may see are problems with email deliverability or issues viewing "Other" items if using the focused inbox. Additionally, you may have issues using Self Service Password Reset. More updates will be provided as they become available.

Severity: Critical

Services

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ITS Projects

The Project Management Office (PMO) works to bring new technology and updates to current systems. Have a project idea? Staff can submit a form with the PMO to get started.

Need Help?

Not sure where to begin? Search our help articles, submit a request, or email us for assistance.

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